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November 2012

November 30, 2012

Day in the Life of a Yelp Product Manager

Madhu P., tamer of lions, urban explorer and Yelp PM, takes us on a magical journey through a day in his life at Yelp HQ in today’s blog post. A UC Berkeley and CMU Alum, Madhu spends mornings gearing up for the day with a trip to the gym and a sizeable portion of coffee. Amped and ready, he then turns his attention to Yelp’s mobile apps, sketching out ideas and testing new features. A devoted supporter of the Darwin Space Division, he talks openly about his transition from a large tech company to the small but mighty Yelp product team. Take it away Madhu!


What did you do before coming to Yelp?

Before Yelp I was a member of the user experience team down the road at a large dot com. I spent my first two years there doing user research and the last two designing social enterprise software. Before that I was nerding out studying Cognitive Science at UC Berkeley (Go Bears!) and Human-Computer Interaction at Carnegie Mellon University.

How did you first hear about Yelp and the job opening?
I had known about Yelp for a while, but after moving back to San Francisco in 2007 I realized how much of an indispensable tool it is for discovering the best of your city. In fact, I found my doctor, dentist, optometrist and hair stylist all through Yelp.

My buddy was working on the Yelp Mobile team, and when he heard I was looking for a new gig he suggested I come in to meet the team. I immediately recognized that everyone here was super talented, and the environment was such that I would have the freedom to try bold things and the support to succeed. I would also get to spend my days building a product I loved with one of my best friends -- who could ask for more?

What's your title at Yelp, and how long have you been with the company?
My official title is Mobile Product Manager, but I also do a fair amount of design since that’s my background and I enjoy it. I’ve been here since June 2011.

What comprises a typical day for you?
I try to go for a run or workout before I get to the office, which means that I’m usually in anywhere between 9:30 and 10:30 a.m. After pouring myself an extra-large coffee, which I require to function properly, I meet with the mobile team for a brief “stand-up” meeting where we share what we’re working on that day.

After that, my day is quite varied depending on where we are in our app release cycle. I might be sketching out ideas for the next big feature, creating mocks that detail how a feature should work and look, testing out app updates on a multitude of devices to make sure things are working properly, or looking at usage metrics to see how a new feature is doing and to assess overall user health.

I typically head out of the office anywhere between 6:30 to 8 p.m., often to grab a drink (or three) with some of the engineers on my team.

What's the best part of working for Yelp?
Simple. I get to work with a team of super talented engineers that can build anything and challenge me to design anything without constraints.

What is your favorite perk at Yelp?
Now, I would be remiss if I didn’t mention our awesome KegMates, but one of the most unique perks that I get to exploit is being connected to a network of amazing Community Managers who know everything that’s going on in every major city across 19 countries. These guys and gals have got their finger on the pulse of what makes each city unique and love being able to share that experience with everyone.

What has been your favorite memory at Yelp?
Our Hackathons are pretty epic here. At the last one, someone came up with the crazy idea to try and do the first check-in from space. Instead of thinking this was crazy, a bunch of people started brainstorming how they could make this happen. Pretty soon after, Yelp officially launched Darwin Space Division with full support from our CEO, Jeremy. I consider this one of the best examples of our culture, which celebrates challenges and isn't afraid of getting behind bold ideas.

What separates Yelp from other places you've worked?
At many top-tier big companies the product you’re building may have a lot of impact on the world; however, your own ability to make an impact is diminished by having a lot of shared responsibility with others and a management hierarchy. Contrast this with working at the canonical startup environment where you’re doing everything, but your product isn’t yet changing people’s lives. Yelp is one of those rare environments in the middle where our product is making a huge impact on the world and you’re one of a very small number of people who are responsible for it.

Finally, what would be your one piece of advice for someone interested in your role?
Build something and ship it. Learn from your mistakes. Repeat.


November 21, 2012

Tim Ferriss, author of "The 4-Hour Chef," talks Yelp, favorite San Francisco restaurants and eating brains

On a never-ending quest to better our lives through minimal output and maximum return, New York Times bestselling author Timothy Ferriss, of The 4-Hour Workweek and The 4-Hour Body, has released a new book this week on cooking, The 4-Hour Chef, and really about living the good life and learning anything. When Tim was just starting research for this book, he got in touch with Yelp to identify top restaurants in the US. We supplied a list of the top 25 restaurants in Yelp’s four price ranges and Tim got to work tasting and studying chefs from these spots and across the world. The Yelp Top 100 US Restaurants list is included in Tim’s new book, out this week. I sat down with him to pick his brain on cooking tips and crazy experiences (see below for a story on eating sheep's brains and bull penis) he picked up over the last year and a half.

Mike Ghaffary: Why did you choose cooking as the avenue to “learn anything” and “live the good life” in your new book? Is there a reason you feel cooking will resonate with your readers?
Tim Ferriss: That’s the book that my readers have asked for over the last five years - a book on rapid learning and creativity when tackling complex skills. I’m taking a skill that had beaten me many times in the past, which is cooking, and using adventures in the culinary world to teach you how to tackle anything.

MG: What role did Yelp’s Top 100 Restaurants list play in your research?
TF: The research began with trying to find anomalies - anyone who is extremely good at what they do who perhaps shouldn’t be. Excellent despite a late start or no schooling, for instance. Then, I tried to determine what "recipe" or process they used to repeatedly get amazing results. But to track them down was extremely hard. To identify the best restaurants in the US with any kind of scientific method or statistical reliability is practically impossible. When I reached out to you, Mike, I simply thought “Yelp’s all about local, but what if we took the data and looked at the entire country? Split the top 100 best-reviewed restaurants into four lists, separated by price point? The top 25 in four price categories?” I could then use that list as a hit list, and that’s exactly what I did. It was my restaurant to-visit list. My map for finding the freakishly good chefs with odd tricks up their sleeves.

MG: That’s awesome. So we’ve seen that the list is included in your book. Why did you choose to share this list with your readers, and what significance does its placement in the “Living the Good Life” section hold?
TF: The subtitle of The 4-Hour Chef is “The simple path to cooking like a pro, learning anything and living the good life.” As it relates to the good life, which is ultimately the goal of all this stuff, I looked at marriage and divorce research and one of the main predictors of happiness and healthy relationships was long dinners together. If you want to move faster, it pays to slow down in a few tactical places, and one of them is eating, and that’s why it is located in that section. If you rely on the wisdom of this carefully crafted collective intelligence, then you don’t have to have hit or miss experiences. You can just go and hit the mark every time, which is pretty sweet.

MG: So let me ask you this, I’m sure all the Yelpers out there are going to be very curious as to why and how you chose Yelp as a source. What made Yelp different from other sources of restaurant information?
TF: It’s very hard to get an unbiased view of food and restaurants. Of course it is subjective, and I looked at the stuff from the high priests, like the San Pellegrino rankings. However, I developed a relationship with you guys and I respected the intelligence of the engineers and the scientific method behind it. I appreciated the fact that there is strength in numbers. I was most interested in the Gestalt picture of a restaurant as opposed to the opinion of one person or five people. That’s why Yelp in the end shone very brightly for me and I wanted to include it in the book.

MG: So how many of the Top 100 Restaurants have you tried? Do you have any plans to complete the list?
TF: I’ve tried a good number. I didn’t have a chance to try all of them because I wanted to have a chance to try some restaurants that are certainly not on these lists; a couple of hidden gems here and there. There are some that I really want to try that I haven’t yet, like Girl and the Goat in Chicago, Nick’s on Main and Manresa in Los Gatos. I’ve tried maybe 20 percent of the list.

MG: You’re making me want to go on a food tour, thinking how I haven’t been to some of these places! And I too have been neglecting Los Gatos even though I grew up two miles away from there in Cupertino. So, back to the book, in the “Pro” section of The 4-Hour Chef, you consult some of the “best in the world” to gain insight on their success. How did you choose what professional chefs to consult and meet with?
TF: There are several different ways. I wanted to talk to people on the streets and experts and ask “who are the most unconventional chefs and what’s your opinion of them?” And also to find people who are good at this but do not have the credentials or didn’t go to culinary school. For example Mario Batali opted for sort of street training instead of going to culinary school. And then you have someone like Grant Achatz at Alinea who is just a phenom, and Marco Canora of Hearth, which is an incredible Italian place in NYC, who is not a showman, but his technique and consistency is so impeccable.

MG: At Yelp our focus is all about local neighborhoods and communities, so what’s your local neighborhood and some of your favorite places to eat and shop for ingredients for your newfound cooking hobby?
TF: I live around Noe Valley in San Francisco and there are a couple places I like. Le P’tit Laurent - everything I’ve had there is extremely well done. Another tiny place - I love the tiny places - is called La Ciccia. It’s a husband and wife team. I remember I actually wrote part of the book in there and the chef came out at one point and I wanted to try something so he brought out the ingredients and said “good luck!”

In terms of getting items, you can go fancy, but you can also go to Safeway and get perfectly good ingredients. You don’t have to buy everything organic to avoid pesticides and toxins. Look at the “clean 15” list, which are fruits and vegetables that even when grown conventionally have the lowest levels of pesticides and toxin residue, and the “dirty dozen,” which have the highest toxin content and pesticides that you almost always want to get organic. Another easy way to tell if you’re being ripped off when buying organic stuff is to look at the sticker. Almost always the sticker should start with the number nine if it’s organic.

MG: The one restaurant in Noe Valley that you didn’t mention that I took a liking to recently is Contigo. It reminds me of being back in Barcelona.
TF: Yeah, Contigo is great. I actually love Contigo. In San Francisco you’re really spoiled. I’ve been in the Bay Area for 12 years and I have not even scratched the surface of food in San Francisco.

MG: Starting out as a self-proclaimed “non-cook,” how did your personal appreciation of food evolve over the course of researching and writing this book?
TF: This is the cookbook for people who don’t buy cookbooks. To this day I really enjoy cooking, but I love eating, and I think that’s true for a lot of people. Even if you never cook past a week of experimentation, if you experiment with food for a week in a very playful but logical progression, by the end of that week you’ll have collected all of these new flavors and sensations so that every meal you have after that point will go from black and white TV to a million colors in HD.

MG: That’s really cool. It’s almost like learning how to taste wine, except this is learning how to taste food all over again and really appreciate it.
TF: Exactly, and what I want to do, for those of you who have seen the movie Limitless, is get people as close to taking a pill of NZT as possible without the side effects.

MG: What was the craziest thing you ate when you were doing the global tour or here in the US? Anything with spikes on it, or just dangerous or crazy?
TF: Yes, I tried a lot of weird things. [Sigh] A lot of weird things. I did have sheep's brains.

MG: I was going to ask about brains!
TF: Yeah, sheep's brains in Istanbul, Turkey. I’ve also had bull penis in China. I’d also not recommend it. If you get something like Pad Thai with chicken it comes out and looks like a delicious meal, it doesn’t look like a chicken. The downside of the two that I mentioned, was that it was just a brain on a plate and you ate it with a spoon. For the bull penis, I was with someone and we decided to order the other person’s meal. I found a birds nest held together by real bird spit for her to eat, and then she flipped a couple pages and found the bull penis. It came out and - I don’t want to get too graphic - was just a big bull penis on a plate cut into sections. It was horrible, and it tastes exactly how you’d imagine it would. Not very good.

MG: Do you at least feel smarter after eating the brain?
TF: [Laughs] No, I didn’t find it to be a cognitive enhancement, although I do talk about smart drugs in the book, like Desmopressin.

MG: You specialize in “radically counterintuitive” advice and have visited professional chefs around the world to learn from them. Can you share one bit of counterintuitive wisdom gleaned?
TF: Sure, I’ll tell you how to cook the perfect steak. There are easier 10-minute ways, but this is if you really want to try the perfect steak. This takes a long time to explain, but it’s really fast to do.
- Get a ribeye steak, ideally 1 ½ inches thick.
- Pat it dry, put it in the refrigerator on a plate uncovered and coat the top with salt, up to an inch thick to dry brine it; leave it for at least a couple hours.
- Rinse off the excess salt and pat it dry again.
- Place it on a cake stand or something elevated inside the freezer uncovered for 45 minutes. Not to freeze it, but because the freezer is the driest environment in your whole house. You’re evaporating all of the surface moisture to get the best sear possible.
- Use a skillet at very high heat to sear the steak.
- Place it on a bed of rosemary so that the bottom of the steak doesn’t continue to cook when you place it in the oven, and put ghee on top of the steak to melt.
- Get a probe thermometer, set it to 135 degrees and stick it in the middle of the steak. Throw the steak in the oven at 200 degrees and wait for the thermometer alarm to go off.
- When you take the steak out, you don’t have to let it rest since you cooked it at a low temperature.

MG: What’s your favorite meal to cook, your favorite meal to order at a restaurant, and your favorite meal to have someone else cook you at home?
TF: One of my current favorites that I like to play around with because I like things that are really fast and really healthy, especially if I’m traveling, is a “healthy Butterfinger.” Microwave a sweet potato for six minutes to get it all mushy and scrape out the insides into a bowl. Add a scoop of chocolate whey protein, and one or two tablespoons of really good peanut butter or almond butter, mix it up with a spoon and it takes just like a Butterfinger. It’s so good and you have tons of healthy fats and a nice awesome dose of protein.

As far a my favorite meal to order at a restaurant, I like to minimize my decisions. I make a lot of decisions in my life, so when I go out I really like tasting menus or omakase. Go to a Japanese place and say “omakase” and it means “I’ll leave it to you.”

For someone else to cook for me, it’d be my girlfriend’s meatloaf. She’s a great cook and has inspired me in many ways to tackle this book because I saw how relaxing and joyful she found cooking.

November 16, 2012

Day in the Life of a Yelp Engineer

From trampoline dodgeball to debugging issues, a day in the life of Kyle M., aka K-Money or Vanilla Thunder to those in the know, is never dull. This ping pong enthusiast has been killing it at Yelp since April 2011. He lets us in on his favorite part of the job, Yelp camping trip adventures and his advice to anyone looking to join the Yelp engineering team. Interested? Check out our careers page for open positions!

What did you do before coming to Yelp?
Before Yelp, I was studying Systems Design Engineering at the University of Waterloo in Ontario.

How did you first hear about Yelp and the job opening?
I’d seen it posted off and on during internship terms at UW, but I first took notice when applying for jobs after college. The job descriptions all sounded really cool, but when I saw the TC Cribs episode on the Yelp San Francisco office the deal was sealed.

What's your title at Yelp and how long have you been with the company?
Software Engineer? I will also respond to K-Money and Vanilla Thunder. I’ve been here since April 2011.

What comprises a typical day for you?
Oh dear. There isn’t really a typical day. Every day starts with a morning stand-up, but after that all bets are off. On any given day, you need to be ready for designing new features, trampoline dodgeball, debugging issues, tea time, cranking out sweet code, ping pong, reviewing your team’s work, or watching Face/Off. Every day is different, so you have to roll with the punches.

What's the BEST part of working for Yelp?
The people, every time. Not even close. I love the people I work with.

To pick a second-best, non-cliche answer, I feel like I have learned so much working at Yelp, and I keep learning more every day. Every week I feel like I’m better at what I do.

What is your favorite perk at Yelp?
I really like playing ping pong. Despite the fact that it makes me sweaty and gross during work, a good half-hour session of ping pong really helps me refocus in the afternoon (more than a sixth cup of coffee ever could).

What has been your favorite memory at Yelp?
Probably the Yelp camping trip...or the Roaring ‘20s offsite... maybe the ski trip? Line! Let’s say it was the Yelp camping trip, where I was too timid to ask anyone for a tent and ended up sleeping outside for a while. Turns out I don’t really care for raccoons, and I would say that feeling is mutual. Of course, there was no reason to be shy: everyone was really nice, and several of them had extra tents. With the lodging secured, the rest of the trip was amazing.

What separates Yelp from other places you've worked?
Yelp does a really great job at ramping new people up. I’ve been on both ends of the mentorship process, and there’s a lot of care given to making sure the things you work on help build your bridge to success.

Last, but not least, what would be your one piece of advice for someone interested in your role?
Personal projects. They show an interest in technology and a fascination for making things. Even better, they are proof positive of natural curiosity. These are things we look for at Yelp.


November 15, 2012

Yelp’s Holiday Gift Guide: Saving shoppers from boring gifts & mall trips

As that most hectic time of year draws near (holiday shopping!), we’ve created a little something to make this season’s gift giving ordeal a little smoother than before. Following the launch of Yelp Gift Certificates earlier this year, we are now debuting Yelp’s Holiday Gift Guide which highlights some “ooh” and “aah” worthy gift certificates for a range of businesses in major US metros.


A 2012 Nielsen holiday shopping survey revealed gift cards and technology products are the top items people plan to spend more on this year. With that in mind, why not gift a spectacular experience at a one-of-a-kind spot and support local business to boot? With one of these puppies in hand, you’re sure to charm that hard-to-please grandma or friend who’s already got everything. Gift giving is not a contest (some may say), but Yelp’s Holiday Gift Guide is here to help you look like a pro with gifts packed with local flavor.

Choose from drool-inducing restaurants, cooking schools, fire-dancing classes, indulgent spa experiences, Hollywood stunt training and more to show that special person on your list that you really put some thought into their gift. They don’t have to know all of your shopping was knocked out while lounging on the couch in your underwear drinking eggnog and watching “A Christmas Story” on TV for the third time. In fact, they’ll never know.

November 13, 2012

Business Owners Share Ideas With Yelp Execs

(Business owners discuss the impact of Yelp with CEO Jeremy Stoppelman.)

Last month Yelp hosted the third annual Yelp’s Small Business Advisory Council (YSBAC) meeting where this year's group of council members shared their feedback with Yelp. Input from previous summits went on to directly impact several features Yelp launched in 2012, so we were excited to hear new ideas.

During the event, business owners from the US, UK, and Canada had candid discussions with representatives from our product, sales, legal, and executive teams including a round table dialogue with our co-founder and CEO Jeremy Stoppelman. The meetings provided a format for YSBAC members to brainstorm ways that Yelp can continue improving its offering to the business community, and in some cases, air their concerns.

This year’s summit generated a healthy list of ideas, and YSBAC members will work with Yelp’s Business Outreach team over the coming months to make some of these potential projects a reality. Some previous YSBAC action items which have come to life include the launch of Yelp Metrics, the addition of business owner review comments on mobile, and Yelp’s series of Town Hall events.

As council member Matt Berman of Bolt Barbers put it, “through their Small Business Advisory Council, Yelp taps real business owners to provide feedback, strategize, enhance, and optimize its already phenomenal benchmark operation to be even more relevant. I'm personally surprised by the openness, willingness, and appetite of the Yelp team to rally, involve, engage, and dialogue with small businesses in their pursuit of excellence.”

Be sure to check out our Blog for Business Owners to read more from our YSBAC members in the future, as well as updates on new products and features.