In defense of common sense...

The Chronicle’s most recent report about litigious business owners is eye opening for all of the wrong reasons.  The report reveals that Dr. Wong, a dentist who was the subject of a negative review on Yelp, never bothered to talk to the reviewer about his experience. Instead, she went straight to her lawyer.  Stranger still, she admits that she used the very mercury-based fillings that her patient complained about in his Yelp review.  We’re confused as to whether Dr. Wong actually denies the reviewer’s claims. 

One thing we are sure of is that litigation isn’t a very good substitute for customer service.