August 04, 2015

Your Next Yelp Small Business Advisory Council Unveiled

15 superstar business owners are joining Yelp’s Small Business Advisory Council to represent you. How exactly will they do that, you ask? For starters, the group will head to San Francisco to share their insights and ideas with Yelp's top executives. They'll also join monthly conference calls to discuss Yelp initiatives that impact business owners. These ideas are then used to streamline products, programs, and policies and generally make Yelp better for you.

Business owners from all around the world applied for a spot on this year’s council. The newest members were selected because of their passion and drive to make a difference. They also represent a wide cross section of industries and geographies. So if you don't see your name below, rest assured you're in good hands. With that in mind, we’re excited to unveil the names of our new, as well as returning, members!

2015 YSBAC Pic Monkey Collage.jpg

New Members:

1.   Joe R. Earthwise Hauling And Junk Removal (Orange, CA - US)

2.   Lauren H. The Root Salon (Scottsdale, AZ- US)

3.   Alexei L. Union Post SF (San Francisco, CA - US)

4.   Stacy A. Fitness Together (Washington, D.C. - US)

5.   Kyle H. Brooklyn Flea and Smorgasburg (Brooklyn, NY - US)

6.   Bruce S. Manhattan Chilli Co. (Manhattan, NY - US)

7.   Matthew M. Jet City Device Repair (6 locations in Chicago, IL - US)

8.   Seth B. Lee (4 concepts in Toronto, ON - CA)

9.   Jason S. The Taco Truck (6 locations in NJ and NYC - US)

10. Jennifer N. Prolase Laser Clinic (Glendale, CA - US)

11. Bodo V. Sushi Factory (15 locations in Hamburg - DE)

12. Alexander R. Sushiya (Munich - DE)

13. Gary B. Four Corners (London - UK)

14. Stephen C. The Lo-cal Kitchen (Dublin - IE)

15. Robert F. Forsythe Cafe (Naremburn, New South Wales - AUS)

Returning Members:

1. Anna W. Jones Family Project (London - UK)

2. Clark S. Northwestern Specialists in Plastic Surgery (Chicago, IL - US)

3. Deborah D. Paradise Laundry, Inc. (4 locations throughout Roseville, CA - US)

4. Diana L. Peaches’ Smokehouse & Southern Kitchen (Los Angeles, CA - US)

5. Heidi L. Spa Lamar (Scottsdale, AZ - US)

6. Isadora M. Bunkhouse (4 locations in Austin, TX - US)

7. Kathy R. Flash Frozen Photography (Woodland Hills, CA - US)

8. Martin G. Auberge Du Dragon Rouge (Montreal, Qc - CA)

9. Steve B. B.D. Riley’s Irish Pub (Austin, TX - US)

10. Matthias M. Der Verrückte Eismacher (Munich - DE)

11. Victoria F. Miss Fox (Melbourne, Victoria - AUS)

12. Valerie G. Les Deux Gamins (Montreal, QC - CA)

13. Mellissa M. Ms. Cupcake (Brixton, London - UK)

14. Debbie G. Fresh Brothers (9 locations throughout Southern California - US)

15. Pam N. Butter Lane Cupcakes (2 locations in New York, NY - US)

16. Carlos R. Mr. Roofing (South San Francisco, CA - US)

17. Jonah H. Lewis Ginter Botanical Garden (Richmond, VA - US)

18. Michelle H. Property Management Systems (San Francisco, CA - US)

19. Wade L. Square Cow Movers (Austin, TX - US)

20. Patrick C. Affairs to Remember Caterers (Atlanta, GA - US)

21. David P. Lettuce B. Frank ( Food truck in Rochester, NY - US)

22. Michael G. Ellis Island Casino & Brewery (Las Vegas, NV - US)

23. Jose L. Lucha Libre Gourmet Taco Shop (San Diego, CA)

24. Robert H. H & Y Marketplace (Hicksville, NY - US)

25. Ken C. Nexus Brewery (Albuquerque, New Mexico - US)

We love working with the small business community, and the YSBAC is one of several ways that we do this. We also offer free educational webinars, workshops with our Business Outreach team, and tips via our Blog for Business Owners. We're excited to continue our efforts and develop new ways to help you close the loop with consumers.

July 23, 2015

Yelp <3 NYC: CNBC Tours Our New Offices

All work and no play would make life quite dull. The trick is finding juuust the right balance of the two. With Yelp’s new office in New York City, that was our goal.

With large floor plans of our building taking up an entire city block, open space allows employees and departments to co-mingle and communicate, and each quadrant is designed to highlight different local New York City neighborhoods like Astoria, Williamsburg, and West Village, to name a few. Yelp is all about local, so we wanted our office to reflect that passion and be a tool to connect our team members with the local communities they’re a part of. Also, it just looks super cool.

We recently gave CNBC’s Office Envy crew an insider look at a day in the life of an NYC Yelper. Warning: this video may induce strong urges to apply for a job at Yelp.

More than 500 employees are based in Yelp’s NYC digs, enjoying benefits like free snacks, an in-office swing for coffee breaks or meetings with a great view overlooking the city, a full-service coffee barista for employees to enjoy lattes and more, an official Yelp Sales Development Program training room, beer taps with rotating local brews for after work drinks, a group meeting space designed in the image of the High Line with astroturf and sleek benches, game tables, a Lite-Brite wall, and a huge kitchen area for everyone to gather and hang out. Phew!

Check out some pics of our space, and if you are envisioning yourself sipping a latte while answering emails from a Yelp High Line bench, there are plenty of job openings to go around. Apply at yelp.com/careers and join our team!

NYC Office collage

July 02, 2015

Yelp’s Got Pride, Yes We Do!

Following the Supreme Court decision in support of marriage equality last Friday, the San Francisco Pride event was a huge celebration for the LGBT community, and we were in the thick of it. It was an honor to be an official part of the parade, and we were overwhelmed and excited to get so many RSVPs to walk with us and represent Yelp.

SF Pride collage 2

Before marching time, we gathered at Yelp HQ to get Pride parade ready. We danced to a few Pride anthems, blew up balloons, put on our rainbow face paint, geared up in our Yelp Pride t-shirts made special for the occasion, and fueled up on snacks. Then we headed out to the parade where we proudly represented Yelp alongside creative floats and energetic groups from several other Bay Area companies and community groups. Luckily, our parade number was close to the end, so we got to watch most of the parade from our spot on Market Street. Our official Snapchat (yelp_official) and Twitter accounts also shared live moments throughout the day.

 

I’d like to say a big thank you to the Yelp OUTburst group for organizing this event. OUTburst is one of our Yelp Employee Resource Groups, which are formed by employees to support causes or shared interests. We think it’s important for employees to decide for themselves what causes they care about and give them the support to have open dialogue and learning experiences with fellow co-workers. There are lots of resource groups at Yelp covering topics like multi-culturalism, women, moms, LGBT, and parents, with more groups created every day by our passionate employees.

We’re already looking forward to next year’s Pride events and possibly expanding to other cities! Want to join us? If Yelp sounds like somewhere you’d like to work, check out yelp.com/careers and apply today.

June 26, 2015

Love Wins: In Support of Marriage Equality

Today’s Supreme Court ruling to legalize same-sex marriage is a historic moment for equality and human rights in America. I am so grateful for the positive impact this verdict will have on the lives of Yelp employees, our millions of users, and small business owners across the U.S.

I’m proud to add my voice to the chorus of others speaking out in celebration and support of this ruling, and I applaud the numerous individuals and organizations who fought for so long to make this change possible.

This ruling couldn’t have come at a better time. In San Francisco, we’re getting excited to celebrate the culmination of Pride Week on Sunday, June 28th, by marching in the SF Pride parade with more than 500 Yelp employees and family members. We’re proud to stand alongside many other Bay Area companies and residents to show our support for marriage equality and LGBT rights.

If you’re in San Francisco, come out and join us. Either way, keep an eye out for updates from the event on our social media channels to share in what is sure to be a pretty impressive party. #YelpPride2015

Yelp Pride Shirt

June 25, 2015

Survey: Yelp is #1 Choice for Finding Doctors, Lawyers & Home Service Providers

According to three independent studies conducted by Software Advice, a software insights resource for business owners, Yelp is the most popular choice for people who use review sites to find a doctor, attorney or home service provider.

Most people already think of Yelp when searching for their next great meal, but every kind of local business can be reviewed on Yelp, and it’s great to hear that consumers are turning to us to inform their spending decisions on all kinds of purchases. Some highlights from the studies:

  • Yelp is ranked as the #1 most popular and most trusted website for attorney reviews

  • 74% of people who used a review site to search for home service providers used Yelp

  • Yelp is used more often than Healthgrades, RateMDs, Vitals and ZocDoc to find a doctor

Hungry for more? Read the full research findings of the studies, which were not commissioned by Yelp, and check out the graphics below for more insight into consumer preferences when researching online.

Study: Use of Online Reviews to Select Residential Service Providers

Study: How Clients Use Online Legal Reviews

Study: Patient Use of Online Reviews

 

MedicalServices_Infograph_v2

 

 

Continue reading "Survey: Yelp is #1 Choice for Finding Doctors, Lawyers & Home Service Providers" »

June 24, 2015

Millennials Love Working at Yelp: Fortune’s 100 Best Workplaces for Millennials

Yelp is now almost 11 years old with more than 3,000 employees. Going from one room with a handful of employees and a precocious office puppy to eight global offices and departments with hundreds of employees is quite the change, and we wouldn’t have made it without fantastic employees steering the ship. Now when we recruit a candidate, we can show them the career path ahead of them and what it would be like to join our team. Thankfully, they seem to like what they see. We’re honored to announce that Yelp is one of Fortune’s 100 Best Workplaces for Millennials, a ranking determined by survey feedback from our employees.

Out of 465 companies reviewed by Great Place to Work, 315 companies reported survey results from at least 50 employees under age 35. Of those, Yelp ranked #41 based on survey feedback directly from the Millennials on our team.

Values_2015_US_Unboring

Yelp employees demonstrating one of our values - Be Unboring! (Photo by Lee Klawans)

While we’re so proud to be recognized as a place Millennials love to work, our goal at Yelp is to be an inclusive workplace for all generations, and we understand that people have different preferences and needs. A good step to addressing those needs and creating a comfortable work environment is listening closely to what employees say they need. So instead of us talking about why Yelp is a great place to work, we thought it would be more interesting to hear from someone on the Yelp team who is living the Millennial dream.

Stephanie T., our director of support for Yelp Eat24 and a Millennial who’s been at Yelp for more than four years (previously as a product manager leading our international expansion team), shared her insight on four things that companies can do to motivate Millennials and why tech is the perfect industry for the Gen Y set on Medium. Here’s an excerpt:

1) Make work about me and I will make my life about work

Wikipedia calls Millennials a generation of “Me” workers, and it isn’t hard to see the technology industry as a perfect fit for us. Make your own schedule (I show up to work at the time that works for me). A workplace that caters its facilities to the individual (How good is your office’s onsite cafe?). Boundless opportunity to make a difference (In software, anything is possible!).

So I’ll say it: as a generation, we Millennials expect a lot. But we also give a lot! Keeping in touch with work email from one’s phone, connecting with colleagues through Facebook and taking your latest project home with you are regular practices, and natural habits, of many tech employees. Then you look around at the office and the kegs, coffee baristas and find yourself searching for bars in San Francisco as part of your job -- and the lines between home life and work life suddenly look very blurry for many of us.

2) I want to feel like I am growing at the pace of my product

With its accessible tools and broad distribution channel, software lends itself very naturally to creating large, scalable output, quickly. The cycle of making mistakes, learning from them, and evolving one’s approaches and efforts can also happen very quickly. That’s the kind of iterative growth that used to take years of experience.

In San Francisco tech, staying at a job longer than a couple years (and sometimes months) is considered very long, and almost everyone gets started right after college. At Yelp, many of the more senior people I work with are in their twenties. It’s awesome to see that even without the age or tenure of those roles at more traditional industries, these individuals have been able to experience many of the same challenges and been able to grow accordingly.

Read the rest of Stephanie’s post on Medium, and see the full list of 100 Best Workplaces for Millennials on Fortune.com. We’re in good company!

Say “Mabuhay!” to Yelp in the Philippines!

Pop quiz! Which Southeast Asian archipelago is home to 100 million people, 7,107 islands, 23 active volcanoes, a teeny tiny primate, and countless Jeepneys? It’s the Philippines, the world’s second largest archipelago and the 32nd international market to join the Yelp community.

The history of the Philippines is a story of great cultural diversity. Ferdinand Magellan’s arrival in 1521 ushered in an era of Spanish influence and plenty of edible newcomers - like the tomatoes, potatoes, chilis, and corn that are now central to Filipino cuisine. Centuries of trade with Chinese, Malay, Indian, and Islamic cultures brought even greater cultural and gustatory variety to the country, which still persists.

Fast forward a few hundred years, and today, the Philippines is one of the most modern countries in Asia. Well-connected Filipinos are active on social media and the country is the texting capital of the world, sending  over 1 billion text messages per day. English is widely spoken and is considered a second language, making the Philippines the sixth largest English-speaking nation in the world.

Intramuros


Yelp Philippines Badge



























If there’s one trait common to Filipino culture, it’s a dedication to food. Whether you prefer budget bites at carinderias or turo-turos or a full-fledged fiesta feast with lechon, caldereta (or even the local version of spaghetti!), you’ll always find the country’s wide mix of influences come together beautifully in the cuisine. As if you needed more enticement, the country’s hospitality means you’re always sure to be welcomed with a big smile wherever you go.

Yelp’s community efforts kick off in the capital city, Manila. Manila is truly a megacity - it’s one of the densest cities in the world - and its close quarters are the perfect place for Yelpers to start sharing their opinions on what’s great across the country.

Despite the tropical heat and humidity, you can find plenty of ways to stay cool in Manila by logging on to Yelp.com.ph and downloading Yelp’s mobile app to explore all the Philippines has to offer. Yelp in the Philippines is available in both English and Filipino (or Tagalog), our 18th language. Business owners can get in on the action too at biz.yelp.com.ph by claiming their Yelp Business Page for free.

 

June 19, 2015

Learning from Yelp’s Elite Community: 2015 ACRONYM Council

Yelp’s community plays an integral role in our success, not only by contributing the reviews and photos that make our site such a valuable resource, but also by giving us feedback on usability and new site and app features they’d like to see. One of the ways we gather information about how people are using Yelp and getting involved in their local Yelp communities is through our ACRONYM group, or Advisory Council for Really Outstanding National Yelp Members (see what we did there? Puns for days…).

Each year, new council members are chosen to participate in monthly calls with Yelp’s corporate team and product managers, and attend an annual summit at Yelp headquarters in San Francisco. This year’s awesome local Yelp ACRONYMs hail from 10 different cities across the US:

Houston, TX - Rachel B.

Honolulu, HI - Natalie N.

Richmond Hill, ON - Kat K.

Memphis, TN - Kontji A.

Atlanta, GA - Daniel B.

Wethersfield, CT - Anne C.

Albuquerque, NM - Robert B.

Los Angeles, CA - Zoie H.

Hoboken, NJ - Tyler R.

Jacksonville, FL - Kristina K.

ACRONYM2015
Group shot! ACRONYM members strike a pose in Yelp’s San Francisco lobby.

 

At this year’s summit, ACRONYM members were able to talk writing with our chief editor Vivek S, they learned more about the CM role from SF Yelp Community Director Abby S, they heard personal accounts from the early days at Yelp from COO Geoff D and Co-Founder Jeremy S, and they were able to be Product Managers for a day with Yelp Product Managers Ely L, Brian B, and Joseph L to see how the Yelp magic gets made.

In addition to meeting some of the people behind Yelp, ACRONYMers were able to enjoy San Francisco like true locals, indulging in beloved gems such as Bacon Bacon burgers at SOMA StrEAT Food Park, Olive oil drizzled soft serve at Zero Zero, Adzuki Bean French Toast at B-Star, and Coconut tea from Aroma Tea Shop. And what trip to SF would be complete without a stop at Green Apple Books and an afternoon walk through Golden Gate Park?

ACRONYM members share thoughts on why they love being a part of the Yelp community and what it all means for local businesses in this video:

June 03, 2015

Data Science Challenge: Predict Restaurant Health Scores with Yelp Data

Yelp connects people with local businesses and along the way we’ve gathered rich data about customers’ experiences at those businesses via reviews, tips, check-ins and business attributes. We are constantly asking ourselves how the collective wisdom of Yelpers can be used to help society. A couple years ago we began working with cities to share restaurant health scores on Yelp, but that’s just the beginning. Could we use Yelp’s reviews and business information to make the process of sending Health Inspectors to restaurants more efficient? We think so and are challenging data scientists worldwide to design a health inspection prediction algorithm, using Yelp data.

Yelp is co-sponsoring a new Data Science contest “Keeping it Fresh“ in collaboration with the City of Boston, DrivenData.org and Harvard University economists (Ed, Andrew, Scott, and Mike). Using Yelp’s data for restaurants, food and nightlife businesses in Boston as well as past history of health inspections, we are asking contestants to predict the future health score that will be assigned to a business at their next health inspection.

Healthscore-1024x360

According to the Centers for Disease Control, more than 48 million Americans per year become sick from food, and an estimated 75% of the outbreaks came from food prepared by caterers, delis, and restaurants. Currently, inspectors are sent to restaurants in a mostly random fashion. Since cities only have a limited number of health inspectors, quite often their time is wasted on spot checks at clean, rule-abiding restaurants. This also means that sometimes restaurants with poor health and safety records are discovered too late.

It turns out that with Yelp’s data, cities can improve the process of assigning Health Inspectors drastically. A research study by Professor Michael Luca from Harvard Business School and Professor Yejin Choi from Stony Brook University and their graduate students found that a model built using Yelp’s reviews data and past health inspection records is able to successfully predict future inspection scores for restaurants 82 percent of the time.

So the gauntlet has been thrown. Data scientists of the world - can you beat 82 percent?

Winning algorithms will be awarded financial prizes — but the real prize is the opportunity to help the City of Boston, which is committed to examining ways to integrate the winning algorithm into its day-to-day inspection operations.

Read about how Yelp engineers have tried to crack this case on the Yelp Engineering Blog, and check out the contest page for all the rules and juicy details. Submissions close on July 7, 2015. 

June 01, 2015

Consumer Alerts: We Don’t Tolerate Review Manipulation

Yelp launched its Consumer Alerts program nearly three years ago to catch people who might be trying to manipulate ratings and reviews. Today, we’re activating a new round of 51 alerts.

Yelp has a team of investigators who scour the site, infiltrate message boards and classified ads, and research tips from our community of users in search of suspicious activity, like offers to pay for good reviews. We place clear warnings for consumers on business pages where we find questionable activity. The warnings stay up for 90 days with a link to the evidence found so consumers can make their own decisions.

Since the program’s beginning, our sleuths have uncloaked hundreds of instances where people were engaged in shady reviewing practices - everything from tattoo removal services and moving companies, to car dealerships and doctors.

Meeeep

Consumers have the right to know when someone is attempting to mislead them. For example, before heading in for LASIK eye surgery you would probably want to know that a very large number of five-star reviews for King LASIK came from the same IP address used to claim the business owner’s account. Likewise, you’d probably like a heads up that Luminere Esthetics & Wellness was caught offering $400 in exchange for removing a negative review of the business before stopping by for a waxing appointment (yikes). 

On top of giving consumers a false perception of the place where they are about to spend their money and violating Yelp’s Terms of Service, writing a testimonial without revealing you've been compensated is also false advertising.

If you see any suspicious behavior on Yelp, please report it and help us do our best to protect consumers, honest businesses, and Yelp.